If there is no internet issue but the Linksys Velop is connected, there may be an issue with the present modem. The internet signals are moved from the modem to the Velop in order to optimize stability. As a result, confirm that the modem is connected to the internet. You can also speak with your ISP to find out more information about it. Furthermore, it's possible that your networked device isn't linked to the Velop if it's not receiving internet. Thus, make sure they are properly connected, validate this point as well, and lastly, check the Linksys Velop connected but no internet issue.