態。度531Please respect copyright.ＰＥＮＡＮＡmFsZfWXaNh
服。務531Please respect copyright.ＰＥＮＡＮＡTwpNID1VtA
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531Please respect copyright.ＰＥＮＡＮＡI3jmJqMoDQ
香港人越來越多要求？難道是因為劉德華曾說「今時今日咁既服務態度係吾得」，導致香港人的要求越來越多？有部分原因是有關係的，當中劉德華說了最重要的因素是態度，打工要有打工的態度，當老闆都要有老闆的態度。531Please respect copyright.ＰＥＮＡＮＡoYH62IiQQY
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有些人是不明白的，打工的態度就是應該「返工就返工，吾好做其他事。」531Please respect copyright.ＰＥＮＡＮＡZpq6K7Yd0S
「你返工，係𢭃緊人工；份糧出比你，就係買起左你；你地返工既時間就係公司既時間。」531Please respect copyright.ＰＥＮＡＮＡU797cdjVl3
但其實很多打工仔的心入面還有第二句跟後「放工就放工，有嘢都吾好搵我！」531Please respect copyright.ＰＥＮＡＮＡVdyBpVX0ht
所以很多時候他們對其老闆既態度只得一半是正常，因為老闆放工了，然而打工既就冇得收工。明明已經到6點喎，都仲未走得，咁幾時收工啊，等你做好份工先囉。「但係份工係一日搞吾定喎」「咁就吾好收工喇！」531Please respect copyright.ＰＥＮＡＮＡIaVvzSRrMp
531Please respect copyright.ＰＥＮＡＮＡSwueTJbKOH
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有得返工但冇得收工，係慘過失業冇工返。531Please respect copyright.ＰＥＮＡＮＡEZNEXuaPoZ
*Btw,岩岩學識左有個term叫「量地」，即係失業，唯有係屋企地下劃方格，都幾形象化。531Please respect copyright.ＰＥＮＡＮＡFecV5BipPR
531Please respect copyright.ＰＥＮＡＮＡHHeBpWJXNQ
531Please respect copyright.ＰＥＮＡＮＡx7EGZSgv9M
另一方面，當老闆的態度又是如何？做老闆的態度就係「用人格感化，用行動指引」但係好多時當老闆既就係喺後面加多一句「用權力影響」。老闆係要有老闆既威嚴，但吾會係成日要板起個樣，再命令下屬去做事。531Please respect copyright.ＰＥＮＡＮＡkhWz9cgSVA
「其身不正，雖令不從」531Please respect copyright.ＰＥＮＡＮＡhLXIGoUoNG
531Please respect copyright.ＰＥＮＡＮＡuA3b1N572J
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所以態度，係好重要！531Please respect copyright.ＰＥＮＡＮＡIIYONECmOj
尤其是對於服務業的從業員，如果比個客一講你態度差，真係百口莫辯。態度係好主觀既問題，我話你態度差，你就係差㗎喇，無論你所講所表達係啱又好，錯又好，佢指你態度差，你就係已經係錯哂，就算是你講啱做啱，你只不過係錯少啲，不過你都係做得吾好，點都係有位比人入。531Please respect copyright.ＰＥＮＡＮＡl6xHRbMxj9
老闆永遠都會講：531Please respect copyright.ＰＥＮＡＮＡ0lm6Bd6cHk
「你可以用個好啲既方法表達」531Please respect copyright.ＰＥＮＡＮＡWALpMIudyS
「你可以講得溫柔啲」531Please respect copyright.ＰＥＮＡＮＡxqYXwysvIk
「就算個客打橫講，你都要扮蟹，即係佢打橫時，你都要扮同佢打橫黎，但都係要好聲好氣」531Please respect copyright.ＰＥＮＡＮＡSZPiNZr4vP
咁咪即係佢玩哂，自己點都係錯，係既，鬼叫你係打工？就係算你老闆對住個客，個客發火，佢都係比人插，因為客始終係客。話知佢係「嚇鬼」個「嚇」，定係「呷醋」個「呷」，佢比得錢佢就大Q哂！531Please respect copyright.ＰＥＮＡＮＡunY4jSAhUi
今時今日咁既消費模式，你話得定吾得？531Please respect copyright.ＰＥＮＡＮＡ1lFCFdeD34
係無得吾得，咁所以你話個態度點會得呢。531Please respect copyright.ＰＥＮＡＮＡpF1VSQz0z1
不過，對付依啲無理既客，其實係有方法，吾一定要扮死狗扮蟹。531Please respect copyright.ＰＥＮＡＮＡShelkpF6l1
531Please respect copyright.ＰＥＮＡＮＡAOD0iBzUym
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第一種係針尖麥芒：531Please respect copyright.ＰＥＮＡＮＡDQjREUBbfv
對付一啲要求多多，死日扮哂嘢既客。佢串你時，你嘲諷（係幾難㗎，要有番咁上下功力先做到）佢認叻時，你轉身（依個吾難啦）佢話點解咁貴要求解釋（實則想要你減價），你就解釋點解咁貴（死都吾減比佢），佢再發火話吾合理，你就再重新解釋多一次，總之佢明面要咩就比咩，依種人死要面，淨係不斷比說話你聽，你就扮聽吾明，講得兩講，會自動收皮，佢自己都會比你激死。 531Please respect copyright.ＰＥＮＡＮＡWFEVbPpztB
− 意見接受，絕不遷就。531Please respect copyright.ＰＥＮＡＮＡQQkEFMyx7r
531Please respect copyright.ＰＥＮＡＮＡPbwGHhKWtQ
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第二種係好感方式531Please respect copyright.ＰＥＮＡＮＡ9ywIqyRehg
會有一些客人對於好多嘢都有問題要問，點樣可以解決佢地？如果用黃子華既金句「好出奇牙」「係咁㗎啦」對付既話，恭喜你可以準備比人炒。對付依種人，你需要採用好感方式，吾係要佢對你有好感，而係要用「好似係咁（感）」531Please respect copyright.ＰＥＮＡＮＡOaAvhnUbdb
「點解要用微波爐叮」「好似係咁方便」531Please respect copyright.ＰＥＮＡＮＡS1A6M98EM1
「點解要搭火車吾搭飛機先」「好似係咁平啲」531Please respect copyright.ＰＥＮＡＮＡTIWOn639ay
「點解我問人地都吾同既」「好似係咁多種類」531Please respect copyright.ＰＥＮＡＮＡqsQRXwqjAy
當你答完佢5次以上既好感方式，通常佢應該好似係咁走左去。 531Please respect copyright.ＰＥＮＡＮＡ2TkZwaw1rY
− 吾使多諗，好似係咁。531Please respect copyright.ＰＥＮＡＮＡS7oJxpendw
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第三種係埋身肉搏531Please respect copyright.ＰＥＮＡＮＡ4NCQ3xBfDt
總是會有一班客係吾會多出聲，但係個樣係勁黑人憎，成日都係黑口黑面。明明大家都係第一次見面，三吾識七，你比面色邊個睇先。依種人係心入面係極度吾平衡，好容易就郁啲投訴。對付依種人就是要用冤鬼既方式，即係要打埋身，仲有拳拳到肉，逼佢比反應，逼佢要答你問題。佢睇緊件衫，皺晒眉頭咁，你就不斷聊佢講「依件衫個size好襯你喎」「可以既話你試下另一隻色丫，一樣咁好睇」你不斷講，講到佢比反應你，無論佢講好丫，定吾好，佢都會癈事再搵你。531Please respect copyright.ＰＥＮＡＮＡXSrP2LWJNi
依種咁既人係內心好多陰暗面，吾鍾意表達自己，而你既角色係踢佢埋牆腳，逼佢現真身，到時候係咪冇料扮四條就會一清二楚。531Please respect copyright.ＰＥＮＡＮＡyiQYKWmzDH
− 黑面誘因，冤鬼纏身531Please respect copyright.ＰＥＮＡＮＡW50PLZ3FaG
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531Please respect copyright.ＰＥＮＡＮＡGJ4Zk0lWwp
當然仲有好多不同既情況或者不同既咪死客人，點解係咪死？佢點都係你既米飯班主，吾死得，你都吾想陪葬既。就需要靠經驗同運氣了。531Please respect copyright.ＰＥＮＡＮＡrCSPnpXqDJ
531Please respect copyright.ＰＥＮＡＮＡm5Yq7MkEIk
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態度決定人生之道531Please respect copyright.ＰＥＮＡＮＡuoP82EmYVm
服務難為尊嚴墳墓531Please respect copyright.ＰＥＮＡＮＡm4sx4ftwsv
531Please respect copyright.ＰＥＮＡＮＡSGJtrR2H9v
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同感同悲
口不擇言上#
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